Contact Information
Phone: +44 7393062604
Email: order@mediiver.com
1. Overview
At Mediiver.com, we prioritize the safety and satisfaction of our customers. Due to the nature of prescription medicines, we have strict rules regarding returns.
2. Return Eligibility
- Prescription medicines (including Ivermectin) cannot be returned once delivered. This is in compliance with UK regulations and safety standards.
- Returns are only accepted for damaged, defective, or incorrect items received.
- All return requests must be made within 7 days of delivery.
3. Return Process
- Contact our support team at order@mediiver.com or +44 7393062604 with your order number and issue.
- Provide evidence of the damaged or incorrect product (photo/video).
- Our team will review your request and provide instructions for approved returns.
- Returns must be shipped using the method provided by Mediiver.com to ensure safety and tracking.
4. Non-Returnable Items
- All prescription medicines that are delivered correctly according to your prescription.
- Items returned without prior authorization.
- Items damaged by mishandling after delivery.
5. Refunds for Returns
- Once a return is approved and received, refunds will be issued within 7 business days via the original payment method.
- Shipping costs are non-refundable, unless the return is due to our error.
6. Contact Us
For questions or assistance regarding returns, contact us at:
Phone: +44 7393062604
Email: order@mediiver.com