Contact Information
Phone: +44 7393062604
Email: order@mediiver.com
1. Overview
At Mediiver.com, we want you to be satisfied with your purchase. Our refund policy complies with UK consumer law and Google Merchant Center requirements.
2. Eligibility for Refunds
- Refunds are only applicable for damaged, incorrect, or defective items.
- Prescription medicines, including Ivermectin, cannot be returned for hygiene and safety reasons.
- Refund requests must be made within 7 days of receiving your order.
3. Refund Process
- Contact us immediately at order@mediiver.com or +44 7393062604 with your order number and issue.
- Provide evidence (photo or video) of the damaged or incorrect item.
- Our team will review your request and respond within 2 business days.
- Approved refunds will be processed within 7 business days using the original payment method.
4. Non-Refundable Items
- Prescription medicines that are properly delivered and match your prescription.
- Any items returned without prior authorization.
- Items damaged due to improper handling by the customer.
5. Additional Information
- Refunds do not include shipping charges unless the return was due to our error.
- Mediiver.com reserves the right to deny refund requests that do not meet the eligibility criteria.
- For questions about your refund, contact us at order@mediiver.com or +44 7393062604.