FAQ – Mediiver

1. Do I need a prescription to order medicines?

Yes. All prescription medicines, including Ivermectin, require a valid UK prescription from a licensed healthcare professional. Orders without a prescription cannot be processed.

2. How do I submit my prescription?

You can submit your prescription during the checkout process by uploading a scanned copy or sending it to order@mediiver.com. Our team may contact you to verify it.

3. How long will delivery take?

Delivery times typically range from 2–5 business days within the UK, depending on location and prescription verification.

4. Can I return prescription medicines?

No. Due to safety and hygiene regulations, prescription medicines cannot be returned once delivered. Returns are only accepted for damaged or incorrect items, with prior authorization.

5. What if my medicine arrives damaged or incorrect?

Contact us immediately at order@mediiver.com or +44 7393062604. Provide your order number and evidence (photo/video). We will review your request and provide instructions for a replacement or refund.

6. How can I pay for my order?

We accept secure UK payment methods, including debit/credit cards and PayPal. All transactions are encrypted for your security.

7. Is my personal information safe?

Yes. We take your privacy seriously. Your personal and medical information is used only for order processing and prescription verification and is never shared with third parties without your consent, except as required by law.

8. Can I contact Mediiver.com for medical advice?

No. Mediiver.com is not a medical provider. Please consult your doctor or healthcare professional for medical advice regarding your prescriptions or health concerns.